Privacy Policy

Pause & Reset (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to pausereset.com and patients of our Sandy Springs, Georgia clinic and telehealth services.

Information we collect

• Information you provide. Name, email, phone, date of birth, address, intake answers, symptom descriptions, payment details, and anything you share during a consultation or via forms.
• Protected health information (PHI). Lab results, medical history, medications, treatment plans, and clinical notes — handled in accordance with HIPAA.
• Automatically collected. Device, browser, IP address, pages viewed, referring URL, and similar analytics data via cookies and pixels (including Google Tag Manager and Google Analytics).

How we use information

• To provide clinical care, schedule appointments, deliver lab results, and manage your treatment.
• To respond to inquiries, process bookings and payments, and send appointment reminders.
• To improve our website, services, and patient experience.
• To send marketing communications you’ve opted into. You can unsubscribe at any time.
• To comply with legal, regulatory, and professional obligations.

How we share information

We do not sell your personal information. We share information only with:

• Service providers who support our practice (EHR, scheduling, labs, payments, hosting, analytics) under appropriate confidentiality and HIPAA Business Associate Agreements where applicable.
• Healthcare partners involved in your care, with your authorization.
• Authorities when required by law, subpoena, or to protect rights and safety.

Cookies & tracking

We use cookies and similar technologies for site functionality, analytics, and marketing measurement. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data security

We use administrative, technical, and physical safeguards designed to protect your information. No system is perfectly secure; please use a strong password and avoid sending sensitive information by unencrypted email.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your information, and to opt out of certain processing. To exercise any right, email hello@pausereset.com. For PHI, your rights under HIPAA are described in our Notice of Privacy Practices, available at the clinic.

Children’s privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.

Contact

Pause & Reset
8735 Dunwoody Place, Suite 110
Sandy Springs, GA 30350
hello@pausereset.com · (404) 445-8344